Gourt > Reference > Libraries > Library and Information Science > User Services > Reference Services (1)
- This article is about a term used in economics. For other uses, see service (disambiguation).
In economics and marketing, a service is the non-material equivalent of a good. Service provision has been defined as an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates benefits by facilitating either a change in customers, a change in their physical possessions, or a change in their intangible assets.
By supplying some level of skill, ingenuity, and experience, providers of a service participate in an economy without the restrictions of carrying stock (inventory) or the need to concern themselves with bulky raw materials. On the other hand, their investment in expertise does require marketing and upgrading in the face of competition which has equally few physical restrictions.
More on [ Service ]
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Bernie Sloan's Digital Reference Pages - Several bibliographies, lists, papers, and reports on online or virtual or digital reference services.
Cooperative Reference Service Policy Manuals - Guidelines to help libraries create cooperative agreements to share reference services between institutions.
Meta Description: [ This document was created to assist institutions in establishing and evaluating cooperative reference services. Cooperative reference service is a process through which information assistance is provided by referring the user or the user's questions to library/information personnel at another in... ]
Guidelines for Behavioral Performance of Reference and Information Services Professionals - Criteria list to be used to evaluate the reference skills of library staff.
Meta Description: [ These guidelines are intended to be used to assist in the training, development, and/or evaluation of librarians and staff who provide information services directly to
library users. ]
Guidelines for Medical, Legal, and Business Responses - Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.
Meta Description: [ This is the second revision of the guidelines to assist information services staff in meeting user needs and in responding to users requesting medical, legal or business information. ]
Management by Wandering Around: Reference Rovering and Quality Reference Service - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.
Meta Description: [ Site examines managament by wandering around and applies it to reference services in libraries. Content by Michael Lorenzen. ]
Minnesota Opportunities for Reference Excellence - The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.
Sites for Reference Sources - Collection of links that library staff would find useful in conducting reference work.
Meta Description: [ Library Support Staff reference resources on the net, Library reference resources on the net ]
Virtual Reference: Overrated, Inflated, and Not Even Real - Article critical of chat and e-mail reference services in libraries.
Wonderful World of Wombats - Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.
Meta Description: [ The unofficial Stumpers-L page: auxiliary web page for difficult reference questions mailing list. ]
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